1. Duplicate or incorrect payments
Contact support promptly if you believe a payment was duplicated or processed for an incorrect amount. Verified payment errors may be corrected or refunded to the original method where possible.
2. Wallet deposits and package credits
Unused wallet funds may be reviewed for refund where required by law or approved by SerpDrift. Promotional or bonus credits are non-cash benefits and are normally not refundable or transferable.
3. Orders not yet started
A cancellation request may be considered when fulfillment has not started and no publisher, writer or third-party cost has been committed. Approved amounts may be returned to the wallet or original payment method.
4. Orders in progress
Once editorial, writing, outreach or publisher work has started, the order may be non-refundable to the extent costs have already been incurred. SerpDrift may offer replacement, revision or partial credit where appropriate.
5. Unfulfilled placements
If an ordered placement cannot be completed, SerpDrift may offer an alternative placement, wallet credit or refund for the affected item, depending on the circumstances and your preference where feasible.
6. Request process
Submit the order number, affected item, payment reference and reason through the support area. Refund requests should not be raised as chargebacks before support has had a reasonable opportunity to investigate.
7. Contact
Refund questions can be sent to hello@serpdrift.com.